FAQ

Shipping and delivery policy for live-stock orders:

Alive arrival guaranteed!

If by chance you receive a coral dead on arrival(DOA), please take and send us pictures within 2 hours of the packages delivery.

if we do not get any photos with in 2 hours after arrival of the package the DOA replacement credit will be void. (please take multiple pictures), We would prefer pics of the DOA coral(s) in the original bag(s) but know that is not always possible,  also please take a picture that includes water temp as well.

DOA's will be given a credit only - No Cash Refunds

If we do not have the exact coral purchased back in stock, credit can be used towards other corals  

We can not be held responsible for shipping delays (Weather or other acts of god). 

Shipping corals is a risk for both parties involved

We do try our best to prevent this. before every order is shipped we check weather here, your location, and the main shipping hub for the shipment, we also check fedex service alerts. and national weather forecast.

*Customer must pay replacement shipping costs.*

*We are not responsible for any shipping delays due to weather, or any other acts of god. Due to the obvious risks of shipping live coral.

If you receive a package that has had a delay, please take multiple pics as well.

Please be home to sign/accept for Package on first delivery or DOA policy is void.

What payment methods do you accept?

Paypal, Visa, Amex, Master.

 

Can my order be picked up in person?

Yes, for those of you that live close by or if you are visiting Utah, your order may be picked up in person.

 

© 2013 Reef Insanity.

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